Frequently Asked Questions

Shipping

Orders are shipped using USPS and usually ship within one week of purchase.  In the case of returns, buyers are responsible for return shipping.

Returns

We accept returns of items in original condition within one month of purchase.  Please contact us if you need a return or exchange.

Caring for Wool Felt

Some pilling is normal as you use your felted item.  For items that need to be washed, this is the method we recommend:  Soak in lukewarm lightly soapy water. Work dirty spots gently with hands. Drain water. Soak again in lukewarm fresh rinse water. Drain. Spin (in a washing machine) or press (between towels) out excess water. Hang to dry. A drop of "free and clear" dish soap or a wool soap is preferred. 

Wholesale

Yes, we offer wholesale pricing!  If you are interested in carrying our products in your shop, please send a message for more information.

Process

Our wool felt fabrics are made on-site with our FeltLOOM needle felting machine.  If you are interested in producing your own custom felt fabrics, please visit www.feltloom.com to learn more about the capabilities of the FeltLOOM for designers and fiber enthusiasts.